Warranty

WARRANTY

Citizen Guitar Co.

Limited Lifetime Warranty

Citizen Guitar Co. warrants this Citizen brand instrument to be free from defects in materials and workmanship for as long as it is owned by the original retail purchaser, except that pickups, switches, jacks, controls, all other electronic components, tuning machines, hardware, pickguards, plated surfaces, gig bags, cases and case hardware are warranted for a period of one (1) year from the date of original purchase. This warranty applies only to the original retail purchaser that purchased directly from Citizen Guitar Co. and is subject to the limitations set forth herein.

Citizen Guitar Co. should be the first point of contact when service of any kind is required for your Citizen instrument. To receive warranty service, return the instrument to Citizen with your sales receipt as proof of purchase, during the applicable warranty period. Defective components that qualify for coverage under this warranty will be repaired or replaced (at Citizen’s discretion) without charge. Remedies beyond normal service repair of any Citizen instrument require both an evaluation and confirmation of the defect and a direct recommendation by Citizen for alternative considerations. All transportation, insurance and freight charges associated with warranty service and repairs on Citizen instruments are the responsibility of the purchaser, as is any service initiated for the purpose of customizing setups or adjustments beyond factory specifications. Initial standard setup and adjustment of the instrument and its components at the time of purchase are considered normal product preparation, and are not covered by this warranty.

Limitations and Exclusions

The following items are not covered by this warranty.

1. Fret wear, saddle wear, nut wear, strings and batteries.
2. Setups, adjustments or routine maintenance of any kind.
3. Damage to finishes or cracks/splitting/warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
4. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
5. Any damage to an instrument resulting from customization or modification.
6. Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
7. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or acts of God.
8. Any instrument, whose serial number is missing, altered or tampered with in any fashion.
9. Any instrument purchased from anyone other than Citizen or an Authorized Citizen Dealer.
10. Instruments that have been serviced by unauthorized persons (any person other than an Authorized Citizen Service Center).

The foregoing constitutes the only warranty made by Citizen Guitar Co. with respect to the products and is made expressly in lieu of all other warranties expressed or implied.

Any implied warranties, including without limitation, any implied warranties of merchantability or fitness for any particular purpose, imposed under state law are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you.

Citizen Guitar Co. assumes no liability for property damage resulting from neither failure of this product nor any loss of income, satisfaction, or damages arising from the loss of use of same due to defects or availability of same during service.

*This warranty applies only to Citizen instruments manufactured after January 1, 2020 and purchased and serviced within the U.S.A.

Effective Date: January 1, 2020